Privacy Policy

Data Protection Privacy Policy

Purpose of this Privacy Policy:

This privacy policy aims to inform you about the collection, processing, and usage of personal data by Bumble Bee Travel, as required under Malaysia's data protection laws. It outlines the reasons for collecting your personal data, how it will be used, and your rights under these laws.

Our Role in Relation to Your Personal Data:

Under data protection laws in Malaysia, Bumble Bee Travel is considered a data controller concerning the personal data you provide us.

Definition of Personal Data and Processing:

Personal data refers to information related to an identified or identifiable individual. Processing includes actions like collecting, storing, using, disclosing, and erasing personal data.

Personal Data Collection and Purpose:

To respond to inquiries, provide quotes, administer bookings, and/or send promotional material, we collect and process personal data obtained from you. This may include:

• Lead passenger's name
• Contact details (email, postal address, telephone numbers)
• Contact information for financial arrangements/payment
• Names and dates of birth of all travelers
• Special dietary information
• Information about medical conditions, disabilities, or reduced mobility
• Passport information

For inquiries, we collect the name and contact details of the person making the inquiry. Processing this data is necessary for the performance of your contract with us, legal obligations, or to protect vital interests.

For marketing purposes or communication preferences, we collect your name and the contact details you've consented to provide (e.g., email address). We do not use personal information for marketing beyond the provided consent.

Special Categories of Personal Data:

Certain personal data related to health, racial or ethnic origin, and sexual orientation are considered special categories. Consent is required to process such data, and it should be provided by the party leader on behalf of the individuals concerned.

Sharing Personal Data:

Personal data may be shared with relevant travel arrangement suppliers, additional service providers, and government/public authorities when required by law.

Data Processing Locations:

We may process personal data within Malaysia or other countries within or outside the European Economic Area (EEA).

Data Security Measures:

We implement state-of-the-art technical and organizational safeguards to fortify the protection of personal data against unauthorized processing, inadvertent loss, or potential harm. These measures encompass industry-standard encryption protocols such as AES-256 and TLS/SSL, alongside the utilization of industry-leading software solutions like firewalls, intrusion detection and prevention systems (IDPS), access management tools, and robust authentication frameworks such as OAuth2 and SAML. Continuous monitoring and auditing through advanced security information and event management (SIEM) systems further ensure data integrity and resilience.

Marketing Communications:

We use your personal data for marketing purposes only with your explicit consent or in accordance with applicable laws.

Withdrawal of Consent:

You can withdraw consent for marketing communications at any time by emailing info@bumblebeetravel.co or contacting us by telephone.

Access to Your Data:

You have the right to inquire about the personal data we hold, its purpose, and disclosure. We will respond promptly, typically within one month.

Data Accuracy:

If your data is inaccurate, outdated, or incomplete, please inform us, and we will rectify it within one month.

Data Retention:

We retain personal data only as long as necessary for the original purpose, or as required by law.

Deletion of Data:

You can request data erasure in specific circumstances.

Privacy Policy Updates:

We may update this privacy policy as needed due to changes in data protection laws or procedures.

Use of Cookies:

Our website uses cookies for data collection and personalization. You may disable or delete cookies through your internet browser.

Complaints:

If you have complaints about how we've handled your personal data, please contact us at info@bumblebeetravel.co You also have the right to lodge a complaint with the relevant data protection authority.