Clear terms for cancellations and refunds
The deposit paid to confirm a Booking is non-refundable. The deposit is used to secure the Booking with airlines, hotels, and other suppliers, and is deducted from the total price of the Booking.
Where a Booking is cancelled by the Customer, the following schedule applies to amounts paid beyond the deposit:
Notice of cancellation is calculated from the date written notice is received by the Company.
Where an airline, hotel, or other supplier applies a cancellation charge greater than the refund schedule in Clause 2, the supplier's charge applies. The Company refunds only the amount recovered from the relevant supplier, less the deposit and any charges already incurred under Clause 2.
A request to amend a confirmed Booking (including date changes, passenger name changes, or changes to room configuration) is treated separately from a cancellation. Amendments are subject to supplier approval and availability, and may incur an administrative fee from the Company in addition to any charges imposed by the relevant supplier. The applicable fee is confirmed by the Company before the amendment is processed.
Where the Company cancels a confirmed Booking for reasons within its control, the Customer receives a full refund of all amounts paid, including the deposit.
Where a Booking is affected by Force Majeure, as defined in the Terms & Conditions, refunds are limited to amounts recovered from the relevant suppliers, in accordance with Clause 9 of the Terms & Conditions.
A refund request must be submitted in writing to hello@bumblebeetravel.co, stating the Booking reference and reason for cancellation. The Company confirms the applicable refund amount in writing before processing.
Approved refunds are processed to the original payment method within 14 business days of written confirmation. Bank charges, payment gateway fees, or currency conversion costs incurred in processing the refund are deducted from the refund amount.
Enquiries regarding this Refund Policy, or a specific Booking, may be directed to:
Bumble Bee Travel Sdn. Bhd.
Block F1, Unit F1-07A, Jalan PJU 1/42, Dataran Prima, 47301 Petaling Jaya, Selangor, Malaysia
Email: hello@bumblebeetravel.co  | Phone: +603 7887 8954 | Website: bumblebeetravel.co
Bumble Bee Travel Sdn. Bhd. (202301043135 / 1537051-U) | Licensed under MOTAC (L/N 11752) · MATTA Member (MA6969)
This page is subject to updates from time to time. The version published on the Company's website at the time of Booking confirmation shall apply.
Refund Policy